Shipping policy

SHIPPING POLICY

Last updated: 7 October 2026

Thank you for shopping with Zereniyo (Pvt) Ltd through https://zereniyo.com. We supply cosmetic ingredients, cosmetic raw materials, cosmetic bases, active ingredients and finished cosmetic products. This Shipping Policy explains how we process and deliver orders.

DELIVERY AREA

We currently offer delivery within Sri Lanka. Delivery to remote areas may require additional time depending on the courier and destination.

International shipping may be available for selected products by prior arrangement. Please contact us before placing an international order because some cosmetic ingredients and products may be subject to transport, customs, import or regulatory restrictions.

ORDER PROCESSING

Orders are normally processed within 1–3 business days after payment confirmation. Orders placed on weekends or public holidays are normally processed on the next business day.

Products requiring special handling, repacking, weighing, labelling or additional quality checks may require more processing time. If there is a significant delay, we will contact you using the details supplied with your order.

ESTIMATED DELIVERY TIMES

Estimated delivery times within Sri Lanka are generally:

• Colombo and nearby areas: 1–3 business days
• Other areas: 2–5 business days
• Remote areas: additional time may be required

Delivery times are estimates and not guaranteed delivery dates. Weather, public holidays, courier disruptions, an incorrect address and circumstances outside our reasonable control may cause delays.

SHIPPING CHARGES

Standard delivery within Sri Lanka is calculated from the combined weight of the products in the shipment:

• Up to and including 1 kg: Rs 500
• Each additional started kilogram: Rs 150

Examples:

• Up to 1 kg: Rs 500
• Over 1 kg and up to 2 kg: Rs 650
• Over 2 kg and up to 3 kg: Rs 800
• Over 3 kg and up to 4 kg: Rs 950

The applicable charge is displayed at checkout. Large, bulk, unusually sized or specially handled orders may require a separate shipping quotation. If a checkout rate is clearly incorrect because of inaccurate product or package information, we may contact you before dispatch to agree on the correct delivery charge or cancel and refund the affected order.

PACKAGING AND SPECIAL PRODUCTS

Some cosmetic ingredients require special packaging because of their physical or chemical properties. We take reasonable steps to reduce the risk of leakage, spillage, contamination, breakage, moisture exposure and transport damage.

Liquids, oils, fragrances, essential oils and certain other materials may be subject to courier restrictions. If a product cannot be shipped using the available method, we may contact you to arrange an alternative method or an appropriate refund.

Packaging can vary according to the product, quantity and transport requirements. Bulk ingredients may be repacked into a retail quantity and may not arrive in the original manufacturer's packaging. Where original unopened manufacturer packaging is supplied, this may be stated in the product description.

DELIVERY ADDRESS

You are responsible for providing a complete and accurate recipient name, delivery address, city or town, postal code and telephone number.

We are not responsible for delays, failed deliveries or additional charges resulting from incorrect, incomplete or outdated information supplied by the customer.

COURIER DELAYS

After an order is handed to the courier, delivery is subject to the courier's operations and schedule. We will reasonably assist with delayed shipments, but we cannot guarantee an exact third-party courier delivery time.

DAMAGED, LEAKING OR TAMPERED PACKAGES

Inspect your parcel as soon as it is delivered. If it is severely damaged, opened, broken, leaking or appears to have been tampered with, contact us as soon as possible, preferably within 24 hours of delivery.

Please retain the product and packaging and provide:

• Your order number
• Photographs of the outer package
• Photographs of the affected product
• A photograph of the shipping label
• A short description of the problem

We may request more information. If transport damage is confirmed, we may offer a replacement, refund or another appropriate resolution under our Refund Policy.

MISSING OR INCORRECT ITEMS

Report a missing or incorrect item as soon as possible, preferably within 24 hours of delivery. Do not open or use a product that you believe was supplied incorrectly. We may review order, packing and delivery records before offering an appropriate resolution.

CANCELLATIONS BEFORE DISPATCH

You may request cancellation before dispatch. Contact us as soon as possible. Once an order has been dispatched, cancellation may no longer be possible and the Refund Policy will apply.

RETURNED SHIPMENTS

If a parcel is returned because of an incorrect address, customer unavailability, refusal of delivery, failure to collect it or another circumstance attributable to the customer, additional charges may apply for re-delivery. Any approved refund may be reduced by applicable delivery, return and other non-refundable costs.

STORAGE AND HANDLING AFTER DELIVERY

Certain products have specific storage and handling requirements. Follow all product, manufacturer and supplier instructions. Zereniyo (Pvt) Ltd is not responsible for deterioration caused by misuse, incorrect formulation, contamination, or improper storage or handling after delivery.

INTERNATIONAL ORDERS

International orders are accepted only where the products can legally and practically be shipped to the destination. The customer is responsible for import duties, customs charges, taxes, permits, licences, regulatory approvals and destination-country restrictions. We cannot guarantee that a product will be permitted for import.

CONTACT US

For shipping or delivery questions, contact:

Zereniyo (Pvt) Ltd
Website: https://zereniyo.com
Email: support@zereniyo.com
Phone: +94 76 498 4237
Address: No. 335, Bollegala, Gonawala 11630, Sri Lanka

Please include your order number when asking about an existing order.