Privacy Policy

1. Information We Collect

Depending on how you interact with Zereniyo.com, we may collect information such as:

Personal Information

• Full name
• Telephone/mobile number
• Email address
• Billing address
• Delivery address
• Company or business name, where applicable
• Information provided when contacting customer support

Order Information

When you place an order, we may collect information relating to:

• Products purchased
• Order number
• Order date
• Order value
• Delivery information
• Payment status
• Return or refund information

Website Usage Information

When you visit Zereniyo.com, certain technical information may be collected automatically, such as:

• IP address
• Browser type
• Device type
• Operating system
• Pages visited
• Approximate usage information
• Website interaction information

This information may be collected through cookies, analytics tools or similar technologies.

2. How We Use Your Information

We may use your information for purposes including:

• Processing and fulfilling orders
• Delivering products
• Confirming payments
• Providing customer support
• Responding to inquiries
• Processing returns and refunds
• Communicating about your orders
• Maintaining customer and transaction records
• Improving our Website and services
• Detecting and preventing fraud or misuse
• Maintaining website security
• Meeting applicable legal and regulatory requirements
• Sending marketing communications where permitted and appropriate

We will use personal information only for legitimate and relevant purposes.

3. Payment Information

Payments made through Zereniyo.com may be processed by third-party payment service providers.

Where payment processing is handled by a third-party provider, payment card details or other sensitive payment credentials may be processed directly by that provider.

Zereniyo (Pvt) Ltd does not intend to store complete payment card details on its own systems unless specifically required and lawfully permitted.

Customers should review the privacy and security practices of the relevant payment service provider.

4. Delivery and Courier Information

To deliver your order, we may need to provide relevant customer information to courier or delivery service providers.

This may include:

• Customer name
• Telephone number
• Delivery address
• Order or shipment information

Such information will be shared only to the extent reasonably necessary to fulfill the delivery.

5. Third-Party Service Providers

Zereniyo (Pvt) Ltd may use trusted third-party service providers to support the operation of Zereniyo.com.

These may include providers involved in:

• Payment processing
• Delivery and courier services
• Website hosting
• Website security
• Analytics
• Customer communication
• Email services
• Technical support

Third-party service providers may process information on our behalf where necessary to provide their services.

We expect such providers to handle information appropriately and in accordance with applicable requirements.

6. Cookies

Zereniyo.com may use cookies and similar technologies.

Cookies are small data files that may be stored on your device when you visit a website.

We may use cookies to:

• Keep the Website functioning properly
• Remember certain preferences
• Understand how visitors use the Website
• Improve website performance
• Improve user experience
• Support analytics and relevant marketing activities, where applicable

You may be able to control or disable cookies through your browser settings.

Disabling certain cookies may affect some Website functionality.

7. Analytics

We may use analytics services to understand how visitors interact with Zereniyo.com.

Analytics information may help us understand:

• Which pages are visited
• How visitors navigate the Website
• Website performance
• General visitor trends
• Technical problems

Analytics information may be collected using cookies or similar technologies.

8. Marketing Communications

Where permitted by applicable law, Zereniyo (Pvt) Ltd may use customer contact information to send information about:

• New products
• Special offers
• Promotions
• Educational content
• Workshops or events
• Company announcements

Customers may request to stop receiving marketing communications at any time.

Transactional communications, such as order confirmations, shipping notifications, payment notifications or important service-related messages, may continue where necessary to fulfill an order or provide the requested service.

9. Customer Reviews and User-Generated Content

If you voluntarily submit a review, photograph, testimonial, comment or other content to Zereniyo.com, the submitted content may be displayed on the Website or used for promotional purposes where permitted and appropriately authorized.

Customers should avoid including unnecessary personal information in publicly submitted content.

10. Information Security

Zereniyo (Pvt) Ltd takes reasonable measures to protect personal information against unauthorized access, misuse, loss, alteration or disclosure.

However, no method of transmission or electronic storage can be guaranteed to be completely secure.

Customers should also take reasonable steps to protect their own account credentials, devices and personal information.

11. Data Retention

We may retain personal information for as long as reasonably necessary for purposes such as:

• Processing and maintaining order records
• Customer support
• Accounting and financial records
• Returns and refunds
• Legal and regulatory compliance
• Resolving disputes
• Fraud prevention
• Maintaining business records

When personal information is no longer reasonably required, it may be securely deleted, anonymized or otherwise handled in accordance with applicable requirements.

12. Sharing of Personal Information

Zereniyo (Pvt) Ltd does not intend to sell customers' personal information as a business asset.

Personal information may be disclosed where reasonably necessary to:

• Process an order
• Deliver products
• Process payments
• Provide requested services
• Operate and maintain the Website
• Protect the security of the Website
• Prevent fraud or misuse
• Comply with legal obligations
• Respond to lawful requests from authorities
• Protect the rights and property of Zereniyo (Pvt) Ltd or others

Only information reasonably necessary for the relevant purpose should be shared.

13. International Data Transfers

Some third-party service providers used by Zereniyo.com may process information outside Sri Lanka.

Where personal information is transferred or processed outside Sri Lanka, Zereniyo (Pvt) Ltd will take reasonable steps to handle such information in accordance with applicable legal requirements.

14. Children's Privacy

Zereniyo.com is not intended to knowingly collect personal information from children without appropriate authorization.

If we become aware that personal information has been submitted by a child in circumstances where such collection is not appropriate, we may take reasonable steps to delete the information.

Parents or guardians who believe that a child has provided personal information to us may contact Zereniyo (Pvt) Ltd.

15. Links to Other Websites

Zereniyo.com may contain links to third-party websites.

We are not responsible for the privacy practices, content or security of external websites.

Customers should review the privacy policies of third-party websites before providing personal information to them.

16. Customer Rights and Requests

Subject to applicable law, customers may have rights relating to their personal information, including rights to:

• Request access to certain personal information
• Request correction of inaccurate information
• Request deletion where legally applicable
• Object to or restrict certain processing where applicable
• Withdraw consent where processing is based on consent
• Request information regarding how personal data is handled

Requests may be subject to verification and applicable legal requirements.

17. Accuracy of Customer Information

Customers are responsible for ensuring that information provided to Zereniyo (Pvt) Ltd is accurate and up to date.

This is particularly important for:

• Delivery addresses
• Telephone numbers
• Email addresses
• Billing information

Providing inaccurate information may result in delivery problems or other service issues.

18. Data Protection Requests

If you wish to make a privacy-related request or have a question regarding your personal information, please contact:

Zereniyo (Pvt) Ltd
Website: Zereniyo.com

Please provide sufficient information to allow us to understand and verify your request.

19. Changes to This Privacy Policy

Zereniyo (Pvt) Ltd may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements or business practices.

The updated Privacy Policy will be published on Zereniyo.com together with the applicable effective date.

Customers are encouraged to review this Privacy Policy periodically.

20. Contact Us

For questions, concerns or requests relating to this Privacy Policy, please contact:

Zereniyo (Pvt) Ltd
Website: Zereniyo.com
E-mail: support@zereniyo.com
Contact Number: +94 76 498 4237

Zereniyo (Pvt) Ltd is committed to handling customer information responsibly and taking reasonable measures to protect personal information.