Terms & Conditions

1. About Zereniyo

Zereniyo (Pvt) Ltd operates and manages the online store available at Zereniyo.com.

The company provides and sells products including, but not limited to:

• Cosmetic ingredients
• Cosmetic raw materials
• Active ingredients
• Botanical extracts
• Carrier oils
• Butters and waxes
• Emulsifiers and surfactants
• Preservatives
• Cosmetic bases
• Fragrance materials
• Essential oils
• Finished cosmetic products
• Other cosmetic manufacturing-related materials and products

2. Eligibility

By using Zereniyo.com, you confirm that you are legally capable of entering into a binding agreement under applicable law.

If you are purchasing products on behalf of a business or organization, you confirm that you have the authority to make the purchase on its behalf.

3. Product Information

Zereniyo (Pvt) Ltd makes reasonable efforts to ensure that product descriptions, specifications, photographs, quantities and other information displayed on Zereniyo.com are accurate.

Minor differences may occur due to packaging changes, manufacturer updates, batch-to-batch variation, photography, screen settings, labeling updates or changes in product presentation.

Where applicable, manufacturer's specifications and documentation may take precedence over photographs displayed on the website.

4. Cosmetic Ingredients - Important Notice

Cosmetic ingredients sold through Zereniyo.com are generally intended for cosmetic formulation, manufacturing, research, development or other appropriate professional use, depending on the product.

The purchase of a cosmetic ingredient does not mean that the ingredient is suitable for every formulation, concentration, skin type or application.

Customers are responsible for determining:

• Appropriate formulation
• Appropriate concentration
• Compatibility with other ingredients
• Product pH
• Stability
• Preservation
• Manufacturing method
• Packaging compatibility
• Microbiological safety
• Finished-product safety
• Appropriate labeling
• Applicable regulatory requirements

5. Formulation Responsibility

Customers who purchase ingredients for cosmetic manufacturing are responsible for the final formulation and finished product they manufacture.

Zereniyo (Pvt) Ltd does not guarantee that an ingredient will produce a particular result when combined with other ingredients or used in a customer's formulation.

The customer is responsible for carrying out appropriate formulation development and testing before commercial production or distribution.

Where relevant, appropriate testing may include stability testing, microbiological testing, preservative efficacy testing, compatibility testing, packaging compatibility testing, safety assessment and finished-product quality testing.

6. No Guarantee of Cosmetic Results

Individual cosmetic results may vary from person to person.

Zereniyo (Pvt) Ltd does not guarantee that the use of any ingredient or finished cosmetic product will produce a specific cosmetic result.

Product descriptions and information are provided for informational purposes and should not be interpreted as a guarantee of a particular outcome.

7. Proper Use of Ingredients

Customers must use cosmetic ingredients according to available product information, manufacturer's recommendations and applicable safety instructions.

Customers should not use an ingredient for an application for which it is not intended.

Customers are responsible for ensuring appropriate handling, storage, weighing, mixing and manufacturing procedures.

8. Storage and Handling

Customers are responsible for storing products appropriately after delivery.

Depending on the product, storage conditions may include requirements relating to temperature, humidity, light exposure, air exposure, container closure and contamination prevention.

Zereniyo (Pvt) Ltd is not responsible for deterioration caused by improper storage or handling after delivery.

9. Finished Cosmetic Products

Finished cosmetic products should be used according to the product label, directions and precautions.

Customers should not modify, dilute, mix, repackage or otherwise alter a finished cosmetic product unless such action is specifically intended and appropriately supported.

Any modification or alteration made by a customer is undertaken at the customer's own responsibility.

10. Allergies and Sensitivities

Cosmetic ingredients and finished cosmetic products may cause sensitivity or allergic reactions in certain individuals.

Customers should review ingredient information and product warnings before use.

Where appropriate, a patch test should be considered before applying a cosmetic product to a larger area of skin.

If an adverse reaction occurs, discontinue use and seek appropriate professional medical advice where necessary.

11. Professional and Regulatory Responsibility

Customers who manufacture, repackage, distribute or sell cosmetic products are responsible for complying with all applicable laws, regulations, standards and regulatory requirements applicable to their activities.

This may include requirements relating to:

• Cosmetic product registration
• Manufacturing
• Importation
• Labeling
• Claims
• Product safety
• Quality control
• Advertising
• Distribution
• Consumer protection

Purchasing an ingredient from Zereniyo (Pvt) Ltd does not constitute regulatory approval of the customer's finished cosmetic product.

12. Orders

Placing an order through Zereniyo.com constitutes a request to purchase the selected products.

An order may be subject to confirmation based on product availability, pricing, payment confirmation, stock availability, delivery requirements and regulatory or transportation restrictions.

Zereniyo (Pvt) Ltd reserves the right to decline or cancel an order where reasonably necessary.

13. Product Availability

We make reasonable efforts to maintain accurate stock information.

However, stock availability may change without notice.

If an ordered product becomes unavailable after an order has been placed, Zereniyo (Pvt) Ltd may offer an alternative product, place the item on backorder where available, cancel the affected item or provide an applicable refund.

14. Pricing

Prices displayed on Zereniyo.com are subject to change without prior notice.

The price applicable to an order will generally be the price displayed at the time the order is placed, subject to correction of genuine pricing or technical errors.

Shipping charges, taxes or other applicable charges may be added where applicable.

15. Payment

Customers are responsible for providing accurate payment information and completing the required payment process.

An order will normally be processed after payment has been successfully confirmed.

If a payment is reversed, declined or otherwise unsuccessful, Zereniyo (Pvt) Ltd may cancel or suspend the order.

16. Pricing and Product Errors

Although we make reasonable efforts to maintain accurate information, technical or human errors may occasionally occur.

If a significant error is identified in the price, description or availability of a product before dispatch, Zereniyo (Pvt) Ltd may contact the customer to confirm whether they wish to proceed with the corrected order.

If the customer does not wish to proceed, the affected order may be cancelled and any applicable payment refunded.

17. Shipping

Orders are shipped according to our Shipping Policy.

Delivery times are estimates and may be affected by courier operations, weather, public holidays, incorrect address information and other circumstances beyond our reasonable control.

18. Returns and Refunds

Returns, replacements and refunds are governed by our Return & Refund Policy.

Customers should review that policy before placing an order.

19. Customer Information

Customers are responsible for providing accurate information, including:

• Full name
• Delivery address
• Telephone number
• Email address
• Billing information
• Other information required to process an order

Zereniyo (Pvt) Ltd is not responsible for delays or failed deliveries caused by inaccurate or incomplete information supplied by the customer.

20. Prohibited Use

You agree not to use Zereniyo.com for unlawful purposes or in a manner that may:

• Violate applicable laws
• Harm other persons
• Misrepresent products
• Interfere with website security
• Attempt unauthorized access
• Distribute malicious software
• Copy or misuse website content
• Conduct fraudulent transactions
• Abuse website services

21. Intellectual Property

Unless otherwise stated, the content of Zereniyo.com, including website design, logos, brand names, text, graphics, photographs, product descriptions, educational materials, videos and original content, is owned by or licensed to Zereniyo (Pvt) Ltd and is protected by applicable intellectual property laws.

You may not reproduce, modify, distribute, sell or commercially exploit website content without prior written permission.

22. Third-Party Information

Certain product information, specifications, images or documentation may originate from manufacturers, suppliers or other third parties.

Zereniyo (Pvt) Ltd makes reasonable efforts to provide accurate information but does not guarantee that all third-party information will remain unchanged or error-free.

Where appropriate, customers should verify technical specifications with the relevant manufacturer or supplier.

23. External Links

Zereniyo.com may contain links to third-party websites.

Such links may be provided for convenience or additional information.

Zereniyo (Pvt) Ltd does not necessarily control or endorse the content, availability or practices of third-party websites.

Users access third-party websites at their own discretion.

24. Website Availability

We aim to keep Zereniyo.com available and operational; however, we do not guarantee uninterrupted or error-free access.

The website may occasionally be unavailable due to maintenance, technical problems, software updates, server issues, security incidents or circumstances beyond our reasonable control.

25. Limitation of Liability

To the extent permitted by applicable law, Zereniyo (Pvt) Ltd shall not be responsible for losses arising from:

• Improper use of cosmetic ingredients
• Incorrect formulation
• Incorrect concentration or combination of ingredients
• Improper storage
• Unauthorized modification or repackaging
• Failure to follow product instructions
• Customer manufacturing processes
• Customer labeling or claims
• Customer's failure to comply with applicable laws
• Indirect or consequential losses arising from use of products

Nothing in these Terms & Conditions excludes or limits liability where such exclusion or limitation is prohibited by applicable law.

26. Product Claims

Customers must not assume that any statement relating to an ingredient automatically applies to a finished cosmetic product manufactured using that ingredient.

Any marketing or product claim made by a customer regarding a finished cosmetic product is the customer's responsibility.

Customers are responsible for ensuring that claims made on their products, websites, advertisements, social media or promotional materials comply with applicable laws and regulations.

27. Wholesale and Bulk Orders

Bulk or wholesale orders may be subject to separate:

• Pricing
• Minimum order quantities
• Packaging arrangements
• Shipping arrangements
• Payment terms
• Return conditions

Additional terms may be communicated to the customer before confirmation of a bulk order.

28. Order Cancellation

Order cancellation is subject to our applicable cancellation and refund conditions.

Once an order has been dispatched, cancellation may no longer be possible.

Please contact Zereniyo (Pvt) Ltd as soon as possible if you wish to cancel an order.

29. Privacy

Customer information is handled in accordance with our Privacy Policy.

By using Zereniyo.com, you acknowledge that certain information may be collected and processed as necessary to operate the website, process orders, provide customer support and fulfill legal obligations.

30. Changes to These Terms

Zereniyo (Pvt) Ltd may update these Terms & Conditions from time to time.

Updated Terms & Conditions will be published on Zereniyo.com with the applicable effective date.

31. Governing Law

These Terms & Conditions shall be interpreted and applied in accordance with the applicable laws of Sri Lanka, subject to any mandatory consumer rights or legal protections that apply.

32. Contact Us

For questions regarding these Terms & Conditions, products, orders or services, please contact:

Zereniyo (Pvt) Ltd
Website: Zereniyo.com
E-mail: support@zereniyo.com
Contact Number: +94 76 498 4237

Please include your order number when contacting us about an existing order.

Zereniyo (Pvt) Ltd reserves the right to modify these Terms & Conditions where reasonably necessary.